2h ago
Service Delivery Supervisor
Pittsburgh, Pennsylvania, United States
full-timeseniorbusiness process outsourcing
Description
You will oversee lockbox processing operations, manage daily activities, supervise staff, ensure client satisfaction, and drive continuous improvement on-site in Pittsburgh.
Requirements
- 3+ years of related office experience
- Previous management/supervisor experience overseeing 5-10 employees
- Positive and professional attitude
- Ability to handle physical duties (lift/carry 40lbs)
- Exceptional computer skills
Responsibilities
- Lead daily lockbox processing activities to ensure operational efficiency
- Supervise day-to-day operations and ensure compliance with service levels
- Monitor staff productivity and quality metrics
- Train and mentor staff on procedures and best practices
- Communicate effectively with team members and management
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