🛠 Tech Stack

💼 About This Role

You'll specialize in leveraging Talkdesk AI and platform capabilities to drive exceptional customer experiences. You'll empower teams and customers to maximize value through strategic enablement. This role offers a chance to shape AI-driven contact center innovation.

🎯 What You'll Do

• Develop deep expertise across Talkdesk platform with focus on AI
• Design and deliver product technical training for AI platform adoption
• Provide integration architecture technical enablement
• Analyze existing functionality and identify AI-driven improvements

📋 Requirements

• 5+ years in customer experience or contact center technology
• Experience enabling adoption of SaaS solutions including AI features
• Excellent communication and facilitation skills
• Ability to work cross-functionally and influence decision-making

✨ Nice to Have

• Experience in product management or solutions architecture in contact center
• Familiarity with data analysis for customer experience
• Deep understanding of Talkdesk product suite

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💻 Remote work options
• 📈 Professional growth opportunities
• 💰 Competitive compensation
• 🏥 Health insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min