🛠 Tech Stack

💼 About This Role

You'll join a globally distributed engineering and support organization delivering enterprise-grade content management solutions. You'll serve as a key escalation point for advanced support issues involving WordPress ecosystems and platform scalability.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls.
• Investigate complex issues with WordPress apps, plugins, themes, and APIs.
• Perform in-depth debugging using logs, monitoring tools, and code analysis.
• Provide technical guidance on WordPress best practices and security.

📋 Requirements

• WordPress experience with themes, plugins, hooks, filters, and WP-CLI.
• Proficiency in PHP, JavaScript, HTML, and CSS for debugging.
• Experience in customer-facing technical support or consulting.
• Understanding of REST APIs, HTTP, DNS, Git, and version control.

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, or reverse proxies.
• Experience with enterprise-level WordPress hosting environments.

🎁 Benefits & Perks

• 🏖️ Fully remote work environment.
• 💰 Competitive salary with transparent compensation.
• 🌴 Open vacation policy supporting flexibility.
• 📚 Continuous learning opportunities across WordPress and open-source.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Final interview· 45 min

🚩 Heads Up

• Requires US residency and citizenship but position is in Mexico (contradiction).