🛠 Tech Stack

💼 About This Role

You'll lead a provider services team in a high-volume contact center, resolving complex healthcare inquiries. Your core impact is ensuring accurate policy interpretation and regulatory compliance while maintaining service quality. This role offers remote work and career growth in a mission-driven healthcare environment.

🎯 What You'll Do

• Lead daily operations for provider services help desk team
• Resolve complex escalated inquiries on coverage and claims
• Mentor team members through coaching and knowledge sharing
• Ensure compliance with HIPAA and documentation standards

📋 Requirements

• 3+ years in healthcare customer contact operations
• Understanding of provider services or claims processes
• Proficiency with Microsoft Office and contact center platforms
• Strong analytical skills for high-volume issue resolution

✨ Nice to Have

• Experience with Medicaid (MMIS) systems
• Familiarity with CxOne, Verint, or Avaya platforms
• Previous team leadership or mentoring experience

🎁 Benefits & Perks

• 💰 Competitive compensation $33,500–$47,900 annually
• 🏥 Health benefits from day one
• 🏦 401(k) with employer match
• 🏖️ Flexible vacation policy
• 🏡 Fully remote work with structured home office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 60 min