Tech Stack

Description

In this role, you'll help camp directors, staff, and parents navigate the Campminder platform via phone and support tickets. You'll provide empathetic, knowledgeable support while learning the platform and improving processes, enabling camps to focus on creating positive experiences for kids.

Requirements

• Thrived in a client support role handling phones and tickets
• Quickly learns new software and can teach it to others
• Able to solve complex problems rapidly
• Remains calm in emotionally charged conversations
• Seeks opportunities to help others and add value

Responsibilities

• Deepen understanding of the Campminder platform through comprehensive training
• Refine phone and email communications to be empathetic and clear
• Identify product or procedural improvements and implement them
• Maintain accurate records in CRM (Salesforce)
• Prioritize and resolve client support tickets with urgency