💼 About This Role

You'll be on the frontlines of how users experience Artisan, helping them adopt a new way of working alongside AI employees. You'll own customer interactions across channels, resolve issues, and turn problems into product insights. This is a high-ownership role where you'll help define what great support looks like for AI employees.

🎯 What You'll Do

• Own customer interactions across chat and email.
• Guide customers in understanding and adopting AI employees.
• Surface patterns and insights to product and engineering.
• Handle complex, undefined issues and drive to resolution.

📋 Requirements

• Native-level British English speaker
• 1-4+ years in customer support or success
• Strong communicator - clear, concise, and empathetic
• Comfortable working with technical SaaS products

✨ Nice to Have

• Experience supporting CRM, outbound, or sales tools
• Familiarity with APIs, integrations, or technical debugging
• Experience working with AI products or automation tools

🎁 Benefits & Perks

• 🌍 Remote-first within the UK
• 💰 Competitive salary + meaningful equity
• 🚀 Front-row seat to a new product paradigm
• 📈 Real impact on product direction
• 📚 Rapid learning in a fast-moving startup

📨 Hiring Process

Intro chat with recruiter, interview with Support team, take-home exercise, final interview, and culture fit interview.