Description

As the Floor Lead at Mejuri, you'll drive store success by leading the sales floor, coaching the team on exceptional customer service, and ensuring smooth daily operations. You'll inspire a positive, high-energy environment and help redefine luxury jewelry for everyday wear.

Requirements

• Interpersonal skills and motivation to inspire a team
• Proficiency in point-of-sale systems and inventory management
• Ability to coach and assess team performance
• Experience in retail operations and merchandising
• Ability to escalate issues and resolve gaps efficiently

Responsibilities

• Lead by example to validate in-store customer experience quality
• Drive team performance and engagement to achieve KPIs
• Ensure positive customer experience with services like piercing and engraving
• Participate in inventory cycle counts and order fulfillment
• Maintain brand standards of visual presentation and cleanliness