1d ago

Customer Success Educator

New York

$84k-$103k / year

full-timesenior Remotesoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll design and deliver engaging training experiences for diverse clients, empowering them to maximize product value. You'll collaborate with stakeholders to enhance training materials and ensure customer success. This remote role offers impactful work within a supportive team environment.

๐ŸŽฏ What You'll Do

  • Lead development of customized training plans for accounts.
  • Facilitate virtual and onsite instructor-led training sessions.
  • Conduct discovery sessions to understand customer goals.
  • Design and execute Train-the-Trainer programs.

๐Ÿ“‹ Requirements

  • 5+ years of instructional design experience in SaaS.
  • Proven facilitation skills in virtual and classroom settings.
  • Proficiency with eLearning tools like Articulate 360 or Captivate.
  • Willingness to travel up to 40% for onsite training.

โœจ Nice to Have

  • Strong understanding of adult learning principles.
  • Experience with instructional design models.
  • Excellent time management and organizational skills.

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Competitive salary $84k-$103k USD
  • ๐Ÿฅ Comprehensive health plans (medical, dental, vision)
  • ๐Ÿ–๏ธ Paid time off and sick leave
  • ๐Ÿ“ˆ 401k contribution plan
  • ๐Ÿ“š Professional growth opportunities

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical/Portfolio Reviewยท 60 min

๐Ÿšฉ Heads Up

  • Willingness to travel up to 40% despite remote role
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