1d ago
Customer Success Educator
New York
$84k-$103k / year
full-timesenior Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll design and deliver engaging training experiences for diverse clients, empowering them to maximize product value. You'll collaborate with stakeholders to enhance training materials and ensure customer success. This remote role offers impactful work within a supportive team environment.
๐ฏ What You'll Do
- Lead development of customized training plans for accounts.
- Facilitate virtual and onsite instructor-led training sessions.
- Conduct discovery sessions to understand customer goals.
- Design and execute Train-the-Trainer programs.
๐ Requirements
- 5+ years of instructional design experience in SaaS.
- Proven facilitation skills in virtual and classroom settings.
- Proficiency with eLearning tools like Articulate 360 or Captivate.
- Willingness to travel up to 40% for onsite training.
โจ Nice to Have
- Strong understanding of adult learning principles.
- Experience with instructional design models.
- Excellent time management and organizational skills.
๐ Benefits & Perks
- ๐ฐ Competitive salary $84k-$103k USD
- ๐ฅ Comprehensive health plans (medical, dental, vision)
- ๐๏ธ Paid time off and sick leave
- ๐ 401k contribution plan
- ๐ Professional growth opportunities
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Portfolio Reviewยท 60 min
๐ฉ Heads Up
- Willingness to travel up to 40% despite remote role
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