Tech Stack

Description

As a Senior Cloud Support Engineer, you will be the primary point of contact for technical support and escalation cases for top-tier Fortune 500 customers. You'll troubleshoot complex issues, collaborate with Engineering and DevOPS, and create technical documentation to enhance the support experience.

Requirements

• 5+ years experience supporting large enterprise customers
• Strong TCP/IP knowledge
• Prior experience supporting network security technologies such as Proxies, NG Firewall

Responsibilities

• Be the primary point of contact for technical support and escalation cases
• Regularly communicate status updates to customers
• Troubleshoot issues and find workarounds
• Collaborate with peers, customers, Sales, and Customer Experience
• Write technical notes, knowledge base articles, and solutions for Support Portal