Tech Stack

Description

As a Technical Account Manager at Samsara, you will act as a trusted technical advisor, proactively optimizing customers' technical health and driving long-term adoption of the Samsara platform. You'll translate operational goals into technical solutions, foster collaboration with internal teams, and manage incident communications.

Requirements

• Deep technical acumen with IoT, SaaS, or related platform experience
• Consultative problem-solving and root cause analysis skills
• Ability to communicate effectively with technical and executive stakeholders
• Experience in customer-facing technical roles (e.g., TAM, support engineer)

Responsibilities

• Drive customer impact and value realization by aligning Samsara solutions with business objectives
• Execute transformational technical account management, developing tailored success plans and mitigating risks
• Demonstrate deep technical acumen as the primary technical point of contact for the Samsara platform
• Provide consultative problem-solving, owning the technical ticket lifecycle and conducting root cause analysis
• Communicate with influence and clarity, leading customer meetings and quarterly technical reviews