Description

You will build and lead a Customer Success team that ensures customer satisfaction and growth, acting as the primary contact for key customers and coordinating internal teams. This hands-on role combines individual contribution with team building and process development, requiring technical understanding and strategic thinking to optimize value for high-profile retail and e-commerce clients.

Requirements

• Experience building and leading a Customer Success function
• Strong technical understanding and customer relationship management
• Cross-functional partnership and strategic thinking skills
• Ability to recruit, hire, train, and manage a high-performing team
• Experience in retail, e-commerce, or grocery sectors preferred

Responsibilities

• Serve as primary customer contact to ensure high satisfaction and success
• Manage customer issues and feedback, coordinating with internal teams for resolution
• Oversee customer onboarding and deployment projects for on-time successful delivery
• Track, analyze, and report on key performance metrics for customers and Gatik
• Work with Commercial team to drive contract renewals and expansions