🛠 Tech Stack

💼 About This Role

You'll manage contract renewals and negotiations for customers, retaining revenue while working with internal teams. This role directly impacts customer retention and revenue growth through strategic negotiations. You'll collaborate with SAMs, AEs, and TAMs to ensure consistent messaging.

🎯 What You'll Do

• Prepare financial reports and contract documents for renewal meetings
• Negotiate contract terms, pricing, and details with clients
• Partner with SAMs, AEs, TAMs, and Finance team on renewals
• Track retention and revenue metrics using Salesforce and Excel

📋 Requirements

• Bachelor's degree in IT, Business, or related field
• 4+ years experience in contract negotiation
• 4+ years in contact center or service delivery
• Experience with SaaS billing models

✨ Nice to Have

• Account management or sales experience

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 1 hour