5h ago

Customer Support Engineer

Schaumburg, IL

$65k-$80k / year

full-timemidmanufacturing

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll promote and educate customers on Misumi products through email, chat, and phone, working with design engineers and buyers. Your core impact will be increasing sales by providing technical design support and handling quoting opportunities. You'll also maintain product databases and support the sales team.

🎯 What You'll Do

  • Promote and educate customers on products and services to increase sales.
  • Provide technical design support via phone, email, and chat.
  • Handle custom quoting opportunities for large and competitor cross-overs.
  • Maintain product databases and website content for accuracy.

πŸ“‹ Requirements

  • Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial).
  • 3+ years of relevant experience.
  • Working knowledge of 3D CAD and Microsoft Office.
  • Excellent problem-solving and communication skills.

✨ Nice to Have

  • Knowledge of manufacturing processes and equipment.
  • Experience with CRM software.
  • VB, VBA programming skills.

🎁 Benefits & Perks

  • πŸ’° Competitive Salary: $65,000-$80,000/year.
  • ✈️ Travel Opportunities: up to 10% travel for customer visits and trade shows.
  • πŸ“ˆ Growth Environment: work on innovative projects in aerospace, robotics, and more.
  • 🀝 Collaborative Team: diverse and inclusive culture with emphasis on respect and growth.

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter ScreenΒ· 30 min
  2. 2Hiring Manager InterviewΒ· 45 min
  3. 3Technical InterviewΒ· 60 min
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