🛠 Tech Stack

💼 About This Role

You'll own and scale Customer Support operations for a fast-growing accessories brand with unicorn ambitions. Your work will directly impact efficiency and quality as the team grows to 500+ people. This role offers a chance to build from scratch in a high-visibility position.

🎯 What You'll Do

• Own and improve Customer Support operating system and workflows
• Design scalable ticketing, routing, tagging, and automation structures
• Build QA framework with scorecards and calibration processes
• Partner with Director of CX on data reporting and insights

📋 Requirements

• 3–5+ years experience in Customer Support Operations or QA
• Hands-on expertise with CS tools (ticketing, automation, QA tools)
• Ability to design QA frameworks and process documentation
• Fluent in Lithuanian and English

✨ Nice to Have

• Experience in a leadership or ownership capacity driving operational change
• Experience working closely with CX/CS leadership and cross-functional teams
• Structured, execution-focused mindset in fast-moving environments

🎁 Benefits & Perks

• 🎉 Epic Team-Buildings including Christmas parties
• ✈️ Annual Workation blending work and play
• 📚 Invest in Your Growth with paid events, courses, books
• 🎂 Birthday Treat – free day off
• 🏥 Health Insurance after 6 months

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Offer