🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention (NRR) for a $5M–$10M+ portfolio in a rebuild-phase SaaS business, driving expansion and retention. This role goes beyond relationship management—you'll operate with the pipeline discipline of a quota-carrying seller.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business
• Identify up-sell and cross-sell opportunities and close them
• Build and maintain a healthy expansion pipeline (3-4x coverage)
• Manage renewal cycles and mitigate churn risk
• Lead commercial conversations on pricing and contracts

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently identifying and closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (Hubspot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Experience in Transportation Management Systems (TMS) or last-mile/logistics technology
• Daily use of AI in customer-facing and revenue workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path
• 🔧 Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Scenario Assessment· 60 min
4. 4Offer· 15 min