💼 About This Role

You'll guide new customers through a seamless onboarding journey, ensuring they successfully adopt a complex SaaS platform. You'll act as a trusted partner during the early customer lifecycle, helping translate business needs into effective system configurations. This role combines technical understanding with relationship-building in a fast-paced, collaborative environment.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes
• Conduct platform walkthroughs and guide customers through setup
• Manage customer data migration and ensure accuracy
• Collaborate with Sales, Customer Success, Support, and Engineering

📋 Requirements

• 1–2 years of experience in customer onboarding or customer-facing roles
• Strong project management and organizational skills
• Excellent communication skills with a customer-centric approach
• Ability to troubleshoot issues and proactively resolve escalations

✨ Nice to Have

• Bachelor's degree preferred
• Experience with SaaS platforms

🎁 Benefits & Perks

• 💻 Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 💰 Retirement savings support with employer contributions
• 🧘 Wellness benefits including monthly wellness allowance
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 45 min