💼 About This Role

You'll lead retention and renewal programs for top accounts at Attio, a CRM built for the AI era. Your work will directly drive adoption and upsells, shaping the go-to-market motion. You'll thrive on complex technical challenges and genuinely care about delighting users.

🎯 What You'll Do

• Lead high-touch success plans for top accounts
• Design strategies to monitor health and drive adoption
• Partner with CSMs to build reusable program templates
• Collaborate with SE and Support on scaled programs

📋 Requirements

• 5+ years of professional experience
• 3+ years in a CS or Account Management role
• Experience coaching customers on complex software products
• Experience at early or growth-stage startups

✨ Nice to Have

• Strong customer relationship skills
• Experience building programs

🎁 Benefits & Perks

• 💵 Competitive salary with equity
• 🏖️ Flexible PTO
• 🏥 Health insurance
• 🏠 Hybrid work in San Francisco
• 🚀 High-impact role at a well-funded startup

📨 Hiring Process

30-minute intro call with Talent, 30-min hiring manager interview, case study, panel interviews, 30-min closing with CEO.