Tech Stack

Description

In this role, you will manage a high-volume portfolio of district and school accounts, driving renewals and retention through proactive risk mitigation and scaled engagement strategies. You'll leverage data insights to prioritize outreach and collaborate with sales to support expansion opportunities.

Requirements

• 1-3 years in Customer Success, Account Management, Renewals, or Sales
• Experience managing high-volume or scaled book of business preferred
• Strong analytical and organizational skills
• Excellent communication and relationship-building skills
• Ability to use data to drive customer outcomes

Responsibilities

• Manage 300-350 accounts with ~$2.5M ARR, driving renewals and retention
• Execute scaled engagement strategy with automated and targeted interactions
• Deliver data-driven insights including health scores and adoption metrics
• Lead customer initiatives like back-to-school readiness and business reviews
• Partner with Sales to identify expansion opportunities