🛠 Tech Stack

💼 About This Role

You'll act as the first point of contact for customers, troubleshooting issues across web hosting, DNS, and CMS platforms. Your core impact is ensuring timely resolutions and collaborating with internal teams to improve system performance. You'll work in a dynamic, rotational shift environment serving global customers.

🎯 What You'll Do

• Diagnose and resolve technical issues across products and services via calls, email, and chat.
• Troubleshoot domains, web hosting, DNS, email servers, and CMS platforms like WordPress.
• Escalate complex issues and follow up to ensure complete resolution.
• Test products to identify bugs and collaborate with internal teams on improvements.

📋 Requirements

• Bachelor’s degree in Engineering, Computer Science, IT, or related field.
• Strong understanding of DNS, web hosting, and email protocols (IMAP, POP, SMTP).
• Familiarity with Windows and Linux operating systems and basic server concepts.
• Excellent communication skills to explain technical concepts simply.

✨ Nice to Have

• Knowledge of CMS platforms like WordPress.
• Experience with cPanel or Plesk.

🎁 Benefits & Perks

• 🏖️ Flexible work environment: remote, hybrid, or office-based.
• 🏥 Comprehensive health insurance with leading providers.
• 📚 Education and certification sponsorship programs.
• ⚖️ Flexible leave policies supporting work-life balance.
• 🌍 Inclusive and diverse workplace with employee affinity groups.

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 30 min