18h ago
Supervisor Televentas
Guatemala
full-timemidfinance
๐ Tech Stack
๐ผ About This Role
You'll supervise and develop a team of telesales advisors, ensuring daily, weekly, and monthly disbursement goals are met while maintaining high quality standards. You'll monitor performance metrics and provide personalized feedback to improve sales skills. This role offers growth opportunities in a collaborative environment.
๐ฏ What You'll Do
- Monitor daily advisor performance and KPI compliance.
- Analyze productivity metrics and generate reports.
- Provide constant feedback and personalized coaching.
- Coordinate commercial strategies to increase disbursements.
๐ Requirements
- 2 years leading customer service or sales teams.
- University student (min 2nd year) or graduate in related field.
- CRM and Google Suite proficiency.
- Knowledge of KPI management and analysis.
โจ Nice to Have
- Experience in banking or technology sectors.
- Conflict resolution skills.
- Positive leadership and team motivation abilities.
๐ Benefits & Perks
- ๐ ฟ๏ธ Collaborative parking
- ๐ Growth opportunities
- ๐ฅ Agreeable work environment
- ๐ Referral program
- ๐ Birthday day off
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter callยท 30 min
- 2Hiring manager interviewยท 45 min
- 3Final interviewยท 45 min
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