🛠 Tech Stack

💼 About This Role

You'll act as the primary point of contact for eCommerce clients, managing their daily needs and ensuring a seamless experience. Your core impact lies in driving customer satisfaction and preventing churn through proactive communication and cross-functional collaboration. This role stands out for its remote-first setup and exposure to cutting-edge advertising technology.

🎯 What You'll Do

• Manage daily client communication via Slack, email, and CRM.
• Coordinate cross-functional teams for project delivery.
• Oversee project scope, timelines, and deliverables.
• Support client onboarding and platform setup.

📋 Requirements

• 3–5 years of experience in customer success or account management.
• Prior experience with eCommerce clients or marketing/advertising agencies.
• Strong English communication skills with professional tone.
• Ability to work US business hours (EST/PST).

✨ Nice to Have

• Interest in SaaS platforms and digital commerce ecosystems.
• Bachelor's degree in a relevant field.

🎁 Benefits & Perks

• 🏠 Fully remote work from anywhere.
• 💵 Competitive salary paid in USD.
• 🌍 International clients in a fast-growing SaaS environment.
• 🛠️ Cutting-edge tools in advertising and eCommerce technology.
• 🚀 Dynamic startup culture.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Client Simulation· 45 min