🛠 Tech Stack

💼 About This Role

You'll join an award-winning support team, helping customers solve technical challenges using the Sigma platform. You'll collaborate with Product, Engineering, and Go-to-Market teams to diagnose complex issues and drive solutions. This role offers the chance to improve product and support operations while working with live data.

🎯 What You'll Do

• Assist customers with diagnosis and resolution of complex technical issues
• Develop best practices and tools for diagnosing issues and optimizing performance
• Collaborate with cross-functional teams to create first-class user experience
• Participate in quarterly projects and perform periodic on-call duties

📋 Requirements

• 2+ years experience in customer-facing technical role at cloud/SaaS provider
• SQL proficiency including JOINs, Window Functions, CTEs, and sub-queries
• Query performance troubleshooting and plan analysis
• Data modeling concepts proficiency

✨ Nice to Have

• Experience supporting a cloud service in production
• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 📈 Equity
• 🏥 Generous health benefits
• 💰 Annual bonus and stock options
• 🐶 Dog friendly office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min

🚩 Heads Up

• Requires Bachelor's degree in specific fields with no substitution
• Uses AI in hiring process
• In-office requirement without remote option