💼 About This Role

You'll provide outrageously good customer service to UK-based customers via email on the Kraken platform. You'll solve billing, smart meter, and account issues while contributing to radical decarbonisation.

🎯 What You'll Do

• Deliver empathetic email support to UK customers
• Manage billing, smart meter, and account issues end-to-end
• Identify process improvements for customer experience
• Handle sensitive situations with vulnerable customers

📋 Requirements

• Customer obsession and commitment to service
• Creative problem-solving skills
• Adaptability in a fast-paced environment
• Availability to work on-site full-time

✨ Nice to Have

• Experience in retail, hospitality, or service sectors
• Strong people skills from service-oriented background

🎁 Benefits & Perks

• 🏖️ Career growth with specialised expertise development
• 🏢 Vibrant Wellington CBD office
• 🌍 Global movement for radical decarbonisation

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview· 1 hour
3. 3Offer· 30 min