🛠 Tech Stack

💼 About This Role

You'll help e-commerce clients understand and troubleshoot our A/B testing platform, delivering outstanding customer experience. You'll own 20-30 conversations daily, spot trend insights for product and ops teams. This role is fully remote with a high-performing team.

🎯 What You'll Do

• Respond promptly to merchant inquiries via email, Slack, and chat
• Troubleshoot technical issues and identify root causes
• Manage 20-30 open customer conversations at a time
• Spot trends in support issues and share insights

📋 Requirements

• Proven experience in merchant support or customer support
• Proven experience in e-commerce, SaaS, or analytics
• Excellent communication and problem-solving skills
• Ability to multitask and manage time effectively

✨ Nice to Have

• Familiarity with Tableau, Looker, or SQL
• Experience with BI platforms

🎁 Benefits & Perks

• 🏖️ Flexible vacation and PTO
• 💰 Competitive salary and equity packages

📨 Hiring Process

Estimated timeline: Within a month

1. 1Internal screening interviews· 1-2 hours
2. 2Client interview· 1 hour