💼 About This Role

You'll handle inbound calls and emails in French or Mandarin and English for a client in a specific industry. Your core impact is resolving customer concerns efficiently while maintaining accurate records. This role offers 100% remote work with a supportive team and upskilling opportunities.

🎯 What You'll Do

• Respond to client emails and portal requests in French/Mandarin and English
• Handle inbound and outbound phone calls for urgent client needs
• Update and maintain accurate customer records
• Resolve client concerns efficiently with clear communication

📋 Requirements

• Fluent in English and French or Mandarin (written & spoken)
• At least 1 year of B2C or B2B customer service experience
• Excellent communication skills via phone, email, and instant messaging
• Familiar with CRM, VoIP, and cloud services

✨ Nice to Have

• Experience with MS Office and Google Calendar
• Tech-savvy with desktop sharing tools

🎁 Benefits & Perks

• 🏥 Health Insurance (HMO)
• 📈 Performance Incentives
• 🎓 Paid Training
• 🌐 100% Work-From-Home
• 📅 Holiday & Overtime Pay

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Assessment· 1 week
3. 3Interview· 1-2 weeks
4. 4Offer· 1 week