Tech Stack

Description

You will support the Quality Manager by maintaining quality controls, executing calibration reviews, and auditing vendor operations to ensure adherence to grading rubrics. You'll validate audit accuracy, analyze performance trends, and help safeguard platform integrity.

Requirements

• 3-5 years experience in QA, moderation, compliance, or trust & safety
• Bachelor's degree or equivalent in operational auditing
• Proficiency in Excel or Google Sheets for tracking and trend analysis
• Strong attention to detail to identify discrepancies in moderation decisions
• Clear written and verbal communication skills for audit documentation

Responsibilities

• Assist in executing quality compliance reviews and operational audits of vendors
• Conduct daily audits of vendor customer service and moderation decisions
• Gather, format, and maintain quality performance metrics and audit data
• Support coordination with Moderation, Customer Support, and Global Scaled Operations teams
• Participate in calibration sessions to ensure consistent policy interpretation