3h ago
Process Lead
Charlotte, NC
~$40,000-$55,000 / yearest.
G
full-timeRetail / Logistics
💼 About This Role
You'll lead daily operations and associate teams in a micro-fulfillment center, ensuring order accuracy and efficient delivery. Your core impact will be coaching and motivating the team to perfect the customer experience for each order. You'll also escalate site issues and execute projects to improve site performance.
🎯 What You'll Do
- Pack orders and receive inbound inventory during low volume periods.
- Direct all associate activities and quarterback the shift.
- Escalate site issues to leadership and ensure checklist completion.
- Develop and train new associates and oversee facility operations.
📋 Requirements
- 2 years of internal Gopuff experience.
- 2+ years of leadership experience in retail, grocery, or military.
- Availability to work during peak hours (5pm-3am) and weekends.
- Ability to lift up to 49 pounds.
✨ Nice to Have
- 1+ years experience in process improvement.
- ServeSafe Certification.
- Team-oriented mentality.
🎁 Benefits & Perks
- 🏥 Medical/Dental/Vision Insurance (for full-time employees)
- 💰 401(k) Retirement Savings Plan
- 🎫 25% employee discount & FAM membership
- 🏖️ Vacation and Sick Time for eligible employees
- 📞 EAP through AllOne Health
🚩 Heads Up
- Requires specific internal experience (2 years at Gopuff) heavily narrowing candidate pool.
- Shift includes late hours (5pm-3am) and weekends/holidays, potentially demanding schedule.
- Role combines manual labor (lifting, packing) with leadership duties, which may be mismatched.
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