💼 About This Role

You'll lead and scale a high-performing Customer Success team across EMEA, focusing on retention and expansion. You'll drive sustainable growth through data-driven strategies and strong customer outcomes. This role offers real ownership and equity at a fast-growing tech company.

🎯 What You'll Do

• Lead and develop the EMEA Customer Success organisation
• Deliver against regional retention and expansion targets
• Refine and execute Customer Success strategy aligned to global vision
• Own risk identification, mitigation, and forecasting for EMEA CS
• Monitor customer health and provide reporting to senior leadership

📋 Requirements

• Proven experience building and scaling SaaS Customer Success teams across EMEA
• Experience leading leaders and partnering with Sales and Product
• Strong data-driven mindset and commercial judgement
• Ability to operate effectively in matrixed environments

✨ Nice to Have

• Experience with iPaaS or platform products
• Background in enterprise customer success
• Familiarity with AI-powered tools

🎁 Benefits & Perks

• 🏖️ Equity with high growth potential
• 💰 Competitive salary
• 🏠 Flexible working arrangements
• 📚 Professional development including Leadership Academy
• 🍽️ In-house culinary crew serving daily meals