💼 About This Role

You'll lead the post-sales lifecycle for Nitro's enterprise customers, ensuring they realize value from digital document solutions. Your work directly impacts customer satisfaction and retention across a portfolio of business accounts. You'll coordinate with internal teams to drive adoption and mitigate churn.

🎯 What You'll Do

• Serve as primary post-sales contact for enterprise accounts
• Drive product adoption and cultivate customer partnerships
• Proactively identify health risks and mitigate churn
• Partner with sales to identify expansion opportunities

📋 Requirements

• Bachelor's Degree or equivalent work experience
• 3-5 years in B2B account management or customer success
• Commitment to Nitro's mission and values
• Travel up to 10% of the time

✨ Nice to Have

• Proficiency in additional languages

🎁 Benefits & Perks

• 🏖️ Flex Time Off for holidays and personal days
• 🏥 Health, dental, and vision insurance
• 💰 Pension/401k matching
• 🏢 Hybrid work model with 3 office days per week
• 🌍 Global office locations in Toronto, Dublin, Antwerp, Porto, Melbourne

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min