🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for customers and architect of our AI-powered support infrastructure. Your work will directly impact how millions of frontline workers use our platform. This role combines hands-on support with process optimization using the latest AI tools.

🎯 What You'll Do

• Handle incoming customer inquiries via Zendesk and ensure timely resolution
• Develop AI-driven automations for ticket triage and self-service
• Configure and optimize support platform for scalability
• Translate customer feedback into actionable insights for product team

📋 Requirements

• 3+ years of experience in Customer Care or Support in B2B SaaS
• Proficiency in Zendesk, Intercom, or Freshdesk configuration and reporting
• Active, documented use of AI tools (Claude, Gemini, ChatGPT) in professional context
• Fluency in German (C1) and English (B2+)

✨ Nice to Have

• Experience with Linear or Jira for cross-team collaboration
• Background in building 24/7 support models

🎁 Benefits & Perks

• 🌍 Remote-first work model
• 💪 EGym Wellpass membership covered
• 🚲 JobRad leasing
• 🎉 Regular team events and Culture Days

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min