5h ago

Enterprise Customer Success Manager

San Francisco

$150k-$190k / year

full-timeseniorsoftware

🛠 Tech Stack

💼 About This Role

You'll execute onboarding and adoption strategies for key enterprise clients, driving satisfaction and growth. Your work directly impacts hundreds of enterprise clients and millions of end-users. You'll operate at the forefront of applied LLMs in a culture valuing velocity and ownership.

🎯 What You'll Do

  • Serve as primary point of contact for key enterprise clients
  • Drive onboarding and training for new enterprise customers
  • Identify and support opportunities for growth and expansion
  • Monitor KPIs, analyze data to identify trends

📋 Requirements

  • 5+ years experience in Customer Success or Account Management at scaling tech companies
  • Proven track record of driving enterprise-level satisfaction, growth, and retention
  • Ability to engage C-level executives with excellent communication and presentation skills
  • Proficiency in CRM systems and customer success tools

🎁 Benefits & Perks

  • 🚀 Impact at Scale – Directly influence hundreds of enterprise clients and millions of end-users
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