🛠 Tech Stack

💼 About This Role

You'll own and scale Bloomerang's onboarding and adoption strategy, a key driver of customer value and retention. You'll build multi-channel customer journeys using AI and behavioral data. You'll partner with product, marketing, and customer success teams to drive measurable outcomes.

🎯 What You'll Do

• Own and scale lifecycle strategy across onboarding and adoption.
• Build and optimize multi-channel customer journeys using behavioral data.
• Develop AI-powered systems to improve targeting and decision-making.
• Establish performance frameworks and prioritize initiatives based on ROI.

📋 Requirements

• 5 years experience in Customer, Lifecycle, or Product Marketing in SaaS.
• Hands-on expertise with email and in-app channels (e.g., Pendo).
• Deep analytical skillset building performance frameworks and ROI prioritization.
• Proficiency with Salesforce, Marketo, HubSpot, Gainsight, Pendo, or similar.

✨ Nice to Have

• Experience in nonprofit or mission-driven organizations.
• Familiarity with payments.

🎁 Benefits & Perks

• 🏥 Health, vision, dental insurance plus HealthiestYou.
• 🏖️ 20 PTO days, 3 flex days, 4 volunteer days, 12 holidays, paid parental leave.
• 💰 401k match.
• 🖥️ Equipment provided.
• 🎯 Discretionary bonus eligible.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min