🛠 Tech Stack

💼 About This Role

You'll support end-user IT issues and manage identity/access governance for a growing AI startup. You'll ensure secure user provisioning and access control across enterprise platforms. This role combines hands-on helpdesk work with IAM policy enforcement.

🎯 What You'll Do

• Serve as first point of contact for IT support requests via ticket, phone, or in person
• Troubleshoot hardware, software, network, and connectivity issues for end users
• Create, modify, and deactivate user accounts across Active Directory and Office 365
• Conduct periodic access reviews and recertification campaigns

📋 Requirements

• 1-3 years in an IT helpdesk or IT support role
• Hands-on experience with Office 365 or Google Workspace administration
• Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML
• Familiarity with ticketing systems (e.g. Jira Service Management)

✨ Nice to Have

• Exposure to IGA (Identity Governance Administration) tools
• Scripting skills in PowerShell or Python for automation

🎁 Benefits & Perks

• 💻 Remote work flexibility
• 🏥 Health insurance
• 📚 Professional development budget
• 🍕 Team lunches and events

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min