🛠 Tech Stack

💼 About This Role

You'll oversee a team of 8 offshore representatives, ensuring customers receive exceptional support and fostering strong relationships. You'll take ownership of a book of business, maintain high retention, and streamline processes. This role offers the chance to shape your career in a rapidly growing startup.

🎯 What You'll Do

• Take ownership of a book of business and ensure client value.
• Identify customer needs and coordinate with offshore reps.
• Handle support requests via email and phone.
• Identify process improvements and escalate bugs.

📋 Requirements

• Relationship building skills and people-person attitude.
• Passion for serving small businesses.
• Tech-savvy with Salesforce, Confluence, or similar tools.
• Excellent communication skills, both written and verbal.

✨ Nice to Have

• Experience in a startup environment.
• Previous team lead experience.
• Familiarity with proprietary systems.

🎁 Benefits & Perks

• 📈 Equity/Stock options in a profitable company.
• 🏥 Medical/Dental/Vision coverage.
• 🚗 Transportation coverage (parking, rideshare, metro).
• 🍽️ Fully stocked snack bar & weekly catered lunches.
• 💻 Company gear (MacBook Pro, swag).

🚩 Heads Up

• Overseeing offshore team may involve time zone challenges.
• Role mixes customer success and support duties.
• Vague requirement 'adept at working under pressure' could indicate high stress.