🛠 Tech Stack

💼 About This Role

You'll provide comprehensive support to members of an AI-enabled virtual specialty care platform, handling inquiries via phone, text, email, and messaging. Your role is crucial in ensuring a seamless healthcare experience and timely resolution of member needs.

🎯 What You'll Do

• Provide timely technical and product support via messaging and phone calls
• Proactively follow up on unresolved inquiries to ensure full resolution
• Work closely with clinical team to convey accurate information to members
• Accurately document all member interactions in appropriate systems

📋 Requirements

• 2+ years of customer service in a healthcare setting
• Proficiency in speaking and writing Spanish
• Strong written and verbal communication skills
• Proficiency in customer service platforms like Zendesk and healthcare platforms

✨ Nice to Have

• Self-starter with positive attitude and ability to work independently
• Experience at a health tech startup

🎁 Benefits & Perks

• 🏥 Health, dental, and vision insurance
• 🏖️ Flexible PTO
• 🏠 Work from home options
• 📚 Professional development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 15 min