💼 About This Role

You'll provide expert technical support for Hostinger products via live chat and tickets, simplifying complex issues for customers of all levels. You'll contribute to initiatives that enhance customer experience and help improve the Kodee AI Assistant.

🎯 What You'll Do

• Troubleshoot technical issues via live chat and tickets
• Simplify technical problems into actionable customer steps
• Contribute to customer experience improvement initiatives
• Help improve the Kodee AI Assistant's accuracy and helpfulness

📋 Requirements

• Fluent in English (C1 or native)
• Experience in customer support in tech or SaaS environments
• Understanding of web hosting fundamentals (domains, DNS, emails)