🛠 Tech Stack

💼 About This Role

You'll ensure the Client Delivery team achieves all KPIs by developing watertight operations for nearly 4,000 learners and 300 clients. You'll independently create systems and drive client-level interventions to safeguard retention and business objectives. This role reports to the Senior Manager, Client Delivery and includes managing one Operations Specialist.

🎯 What You'll Do

• Ensure team achieves all KPIs through robust operations that prevent negative impact on learners or clients.
• Independently create and iterate systems, plans, and processes for key priorities.
• Own data-driven insights and reporting using BI tools and advanced spreadsheets.
• Manage and develop one Operations Specialist, establishing learner-centric priorities.

📋 Requirements

• 3–5+ years in operations management.
• 1+ years direct people management.
• Proficiency in SQL, data visualisation, and advanced spreadsheets.
• Comfort with ambiguity and navigating complex, changing environments.

✨ Nice to Have

• Experience in client-facing delivery or education operations.
• Familiarity with apprenticeship programmes or EdTech.

🎁 Benefits & Perks

• 🏖️ 27 days holiday plus 8 bank holidays and 5 additional days off.
• 🏥 Private medical insurance with Bupa and medical cashback scheme.
• 💪 Gym membership and wellness resources through Wellhub.
• 🌍 Work-from-anywhere up to 10 days per year.
• 🧠 Mental health support via Spill.

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study Presentation· 60 min
4. 4Cross-functional Panel· 45 min