💼 About This Role

You'll join the Heetch Customer Care team to provide written and phone support for riders and drivers in France. Your core impact is ensuring a positive experience through empathetic, pedagogical responses. The role is part-time based in Algiers with a supportive team.

🎯 What You'll Do

• Handle written (email) and oral (phone) support for users
• Respond with empathy and pedagogy to ensure satisfaction
• Adapt communication to each user profile

📋 Requirements

• French proficiency (perfect written and oral)
• English conversational skills
• Computer literacy

✨ Nice to Have

• Organized and autonomous
• Adaptable and eager to learn
• Curious and reactive

🎁 Benefits & Perks

• 🚗 Discounted Heetch rides
• 🛍️ Gift vouchers
• 🧑‍🎓 Online learning platform access
• 🏥 Private clinic consultation discounts
• 🎉 Regular team events

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Phone call with Manel· 30 min
2. 2Test assignment· 1 day
3. 3Interview with manager· 1 hour
4. 4HR interview· 45 min
5. 5Fit interview with team· 1 hour