Tech Stack

Description

You will own the product roadmap for member experience products, integrating LLMs and Generative AI into the healthcare portal, and bridging digital self-service with human-led clinical service to improve health benefits engagement.

Requirements

• 10+ years professional experience, 5-8 years in Product Management
• Healthcare technology focus highly preferred
• Bachelor's degree in technical discipline or equivalent
• Familiarity with AI development lifecycles and regulated environments
• Excellent problem solving, communication, and organizational skills

Responsibilities

• Own and drive product roadmap for member experience products
• Define strategy for integrating LLMs and Generative AI into member portal
• Partner with Data Science to monitor AI performance metrics
• Optimize CCaaS hand-off between digital self-service and human advocates
• Communicate progress to stakeholders and team members