💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital through service and focus. You'll ensure seamless communication and personalized care for pets and their owners. This role offers growth in a supportive, rapidly expanding company.

🎯 What You'll Do

• Greet customers warmly in person, over phone, or online
• Oversee customer communications and route urgent medical calls
• Deliver personalized experiences and say yes to customer needs
• Process payments accurately and follow up after visits

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment

✨ Nice to Have

• Experience in veterinary or medical settings
• Bilingual skills
• Knowledge of financial options and end-of-life discussions

🎁 Benefits & Perks

• 💰 Competitive compensation ($20-$30/hr)
• 🗓️ Flexible work schedules
• 👥 Generous employee referral program
• 👕 Comfy scrubs and cool VEG swag
• 🍕 Food in the fridge