🛠 Tech Stack

💼 About This Role

You'll serve as the primary post-sales partner for enterprise accounts across EMEA, guiding customers from onboarding to scaled adoption. You'll run a tight operating cadence of kickoffs, success plans, QBRs, and renewals to translate product usage into measurable business value. This role requires fluency in German & English and offers the chance to shape scalable playbooks in a high-growth AI company.

🎯 What You'll Do

• Own a book of enterprise customers across onboarding, adoption, and renewal
• Lead customer kickoffs and success planning with aligned goals and outcomes
• Drive onboarding and enablement to accelerate time-to-value
• Identify expansion opportunities and partner with Account Executives on growth
• Monitor health signals to proactively manage risk and escalations

📋 Requirements

• Enterprise SaaS Customer Success experience owning a book of business
• Ability to translate product usage into ROI and executive-ready narratives
• Technical fluency to engage with engineering stakeholders (APIs, integrations)
• Commercial acumen with a track record of driving renewals and expansion

✨ Nice to Have

• Familiarity with automation/AI tools or workflow platforms like n8n
• Startup/scale-up experience in high-growth environments
• Multi-region experience with global enterprise accounts across EMEA/US

🎁 Benefits & Perks

• 🏖️ Flexible remote work across EMEA
• 💰 Competitive equity package in a $5.2bn valued company
• 🌍 Visa sponsorship to Germany available
• 📚 Learning budget for professional development
• 🏢 Modern office in Berlin with strong team culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min