🛠 Tech Stack

💼 About This Role

You'll resolve escalations and provide high-level support for a travel platform, leveraging your deep industry knowledge. Your core impact is restoring customer trust through effective problem-solving and communication. This role offers the chance to collaborate across teams and shape service improvements.

🎯 What You'll Do

• Respond to escalations via calls, email, and chat
• Review systems and tools like GDS, Stripe, and PNR
• Communicate resolution and RCA to customers
• Provide debriefs and feedback to internal teams

📋 Requirements

• 9+ years in TMC/BT Consultant role covering air, rail, hotel
• 5+ years multiple GDS experience (Sabre, Amadeus, Galileo)
• Intermediate level Sabre (Sabre 4 native)
• IATA accreditation (WWAFT/WAII/BA2)

✨ Nice to Have

• Experience in a contact center or customer-facing role
• Tech savvy with Gmail, Zendesk, Slack, Salesforce

🎁 Benefits & Perks

• 🌍 Global exposure with top suppliers
• 📈 Growth mindset culture
• 🏆 Impactful role with cross-team collaboration