💼 About This Role

You'll lead the fraud operational unit to protect partner revenue and the integrity of our loyalty commerce platform. Your focus will be on complex judgment calls and emerging fraud patterns that require deep human expertise. You'll own the balance between minimizing chargebacks and maintaining a frictionless purchase experience.

🎯 What You'll Do

• Oversee a team of fraud analysts
• Optimize real-time detection rules
• Manage relationships with payment processors and card networks
• Make complex judgment calls on suspicious cases

📋 Requirements

• 3-5 years in fraud analysis or management
• Experience with payment processors and card networks
• Proficiency in fraud detection tools and AI workflows

✨ Nice to Have

• Experience with airline or travel industry fraud
• Knowledge of loyalty commerce platforms

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏦 RRSP matching
• 🏥 Comprehensive health plans
• 🧘 Annual wellness credit
• ✈️ Travel experience allowance

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 60 min