💼 About This Role

You'll oversee a team of Network Operations Specialists focused on publishing schedules, monitoring KPIs, and resolving operational disruptions. Your core impact will drive continuous efficiency improvement and ensure exceptional customer experience across Carvana's field operations. This role offers a chance to lead in a high-growth, innovative environment.

🎯 What You'll Do

• Oversee day-to-day operations of the Network Operations team
• Partner with department leaders to resolve escalated operational challenges
• Utilize continuous improvement principles to drive efficiency
• Mentor direct reports and manage performance

📋 Requirements

• Bachelor's degree or equivalent
• 4+ years experience in a Customer Service role
• 4+ years experience in Operations, Retail, Maintenance, or Logistics
• 4+ years experience leading and developing a team

✨ Nice to Have

• Experience with strategic planning
• Experience with process improvement
• Ability to communicate with internal and external stakeholders

🎁 Benefits & Perks

• 🏖️ Medical, Dental, and Vision insurance
• 💰 401K with company match
• 🎓 Student loan payments assistance
• 🐾 Pet benefits
• 💪 Wellness program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min