Tech Stack

Description

In this role, you'll take ownership of customer accounts from day one, providing consultative advice, driving product trials, and fostering engagement. You'll be the crucial link between customers and the product team, working with major platforms like Meta, Pinterest, and TikTok to help clients succeed in social advertising.

Requirements

• 3+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google, programmatic)
• Experience in customer success or similar customer-facing function
• Proactive problem-solver with a positive attitude and strong desire to help customers reach goals
• Comfortable addressing technical challenges and collaborating with technical teams
• Results-driven mentality with strong communication skills in English

Responsibilities

• Manage and nurture customer accounts through day-to-day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and resolve advertiser issues
• Take full ownership of growing and managing your own book of business and develop vertical expertise
• Develop excellent knowledge of Smartly.io tool and paid social advertising to solve customer problems
• Build and manage strong relationships with customers and partners such as Meta, Pinterest, Snapchat, and TikTok