🛠 Tech Stack

💼 About This Role

You'll provide white-glove support to Notion's largest enterprise customers, resolving complex technical issues and driving AI adoption. You'll act as a bridge between customers and engineering, reproducing bugs and filing detailed reports.

🎯 What You'll Do

• Provide white-glove support to enterprise customers
• Troubleshoot advanced technical issues across Notion's platform
• Act as bridge between customers and engineering teams
• Create and refine support processes and documentation

📋 Requirements

• 5+ years in technical support or technical account management
• Strong understanding of REST APIs
• Experience advising customers on AI tool adoption
• Knowledge of Single Sign-On including OAuth, SAML, SCIM

✨ Nice to Have

• Knowledge of Linux, APIs, NoSQL, MySQL
• Experience with scripting languages like Python, Java, JavaScript
• Deep existing knowledge of Notion

🎁 Benefits & Perks

• 🏖️ Competitive PTO
• 🏥 Comprehensive health insurance
• 📈 Equity packages
• 🏢 Hybrid work environment
• 💻 Home office stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min