💼 About This Role

You'll be the friendly, knowledgeable voice for individuals with questions about traffic tickets and payments. You'll also play a key role in accounts receivable, tracking payments and collaborating with internal teams. Your work directly supports road safety initiatives and helps reduce dangerous driving in cities.

🎯 What You'll Do

• Answer questions about traffic tickets and payment options
• Deliver compassionate support and de-escalate complaints
• Track inbound payments accurately
• Collaborate with internal teams to resolve complex cases

📋 Requirements

• 2+ years in customer support or direct consumer communication
• Experience with transactions and accounts receivable
• Fluent in Spanish (required)
• Ability to work 8am–5pm shift

✨ Nice to Have

• Experience with support ticketing systems
• Advanced Excel and reporting skills
• Background in traffic enforcement, legal, or government

🎁 Benefits & Perks

• 🏥 Health benefits
• 💰 Competitive compensation
• 📈 Early-stage equity
• 🌍 Meaningful impact on road safety