🛠 Tech Stack

💼 About This Role

You'll drive efficiency and innovation within the support ecosystem, leveraging data-driven insights and AI-first strategies to deliver exceptional customer experiences. This hybrid role balances individual contributions with team leadership.

🎯 What You'll Do

• Implement data-driven strategies to improve support efficiency
• Monitor key performance metrics and drive actionable insights
• Manage and develop a team of 6+ support professionals
• Build stakeholder relationships to amplify customer voice

📋 Requirements

• Experience managing support teams
• Proficiency with Intercom or similar chat-based support software
• Strong analytical skills with data-driven strategy experience
• Proven ability to lead AI adoption initiatives in support

✨ Nice to Have

• Experience with AI adoption in support
• Advanced capacity planning skills
• Deep understanding of SaaS ecosystems

🎁 Benefits & Perks

• 💰 Competitive base salary + equity
• 💳 £100 monthly personal Ben Balance (increases with tenure)
• 🔋 £500 annual Learning & Development allowance plus 3 days study leave
• 👩🏽‍💻 £500 work from home setup allowance
• 🏖 28 days holiday (plus bank holidays, option to buy/sell 5 days)

📨 Hiring Process

[email protected]