Tech Stack

Description

You will drive customer success by maximizing Anaplan platform adoption, enhancing user enablement, and reducing churn. You'll serve as a strategic technical advisor, helping clients unlock full value from their investment while supporting renewals and growth. You'll communicate platform updates, deliver training, analyze usage data, and influence product development.

Requirements

• 8+ years in customer success, consulting, or professional services with software adoption track record
• 3-5+ years hands-on Anaplan model-building experience
• Deep knowledge of Customer Success, TAM, and Professional Services roles in SaaS
• Proven ability to create structure in ambiguous environments
• Excellent facilitation, communication, and presentation skills

Responsibilities

• Proactively communicate platform updates and educate customers on new features
• Identify at-risk accounts and design tailored re-engagement strategies
• Deliver product demonstrations, hands-on training, and enablement sessions
• Develop scalable adoption resources like guides and FAQs
• Analyze customer feedback and usage data to improve adoption strategies