🛠 Tech Stack

💼 About This Role

You'll guide small business owners during their first 90 days, ensuring smooth onboarding and product adoption. You'll lead live product demonstrations and provide tailored solutions to help customers achieve efficiency. This role impacts product improvement through direct customer feedback and collaboration with internal teams.

🎯 What You'll Do

• Onboard 5-8 small business owners daily to maximize retention.
• Conduct live product demonstrations via Google Meet.
• Identify upsell and cross-sell opportunities tailored to business goals.
• Document interactions and collaborate with product and marketing teams.

📋 Requirements

• Background in sales or customer onboarding in a quota-driven environment.
• Confidence in running live product demonstrations via video conferencing.
• Working proficiency with CRM systems such as Salesforce or HubSpot.
• Exceptional communication skills to explain complex concepts simply.

✨ Nice to Have

• Consultative mindset with ability to balance upsell and advisory approach.
• Passion for active listening and customer empathy.

🎁 Benefits & Perks

• 💰 Equity offered
• 🏢 Hybrid work in Denver office with local team
• 📈 Career growth in global Customer Success organization
• 🤝 Monthly social gatherings and team engagement events

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min